If things don’t go to plan, contact us and we will try to make things right for you.
This policy does not limit your statutory rights to withdraw or cancel or rights you may have in relation to incorrect, damaged or defective goods.
Please submit a request for a return or a refund promptly.
We have no obligation to consider a request placed outside 30 days of the date of delivery or the latest estimated date of arrival.
You can also cancel a purchase at any time between the time of purchase and 14 days of receipt of the item. If purchased items have been shipped before Frenzie.shop receives a cancellation, you will be responsible for the costs of return shipping.
Return and refund requests should be place by email firstname.lastname@example.org
Frenzie.shop reserves the right to:
This Policy may be updated from time to time.
This Policy, including the requirement to contact us within 30 days of receipt or estimated delivery time, does not limit the statutory warranty or withdrawal rights you may have.
Frenzie.shop makes these refund and return options available at its discretion regardless of the rights you may have with a merchant to request refunds or make returns.
If Frenzie.shop accepts a return or provides a refund under this policy it will satisfy any refund you were entitled to in relation to the applicable merchant. Therefore, once a refund from Frenzie.shop has been secured, your right or ability to secure a refund or other consideration from the relevant merchant is affected